Volkswagen of Palatine

This past Saturday I recently have purchased a brand new car with the help of Erik Cernas !!! He was amazing in giving me options and was very patient. He also speaks good in Spanish I had my parents come also and he made us feel comfortable and secure. We can officially say we would definitely come back for another vehicle especially if Erik is going to be helping us out again.

I cannot say enough good things about the team at Volkswagen Palatine. Brock was so great about making sure that we saw all of our options. We ended up purchasing a new vehicle that we never even considered, but ended up being a perfect match for our needs. They won me over with the fact that the owners are big dog lovers like myself. And now I have the perfect SUV for my pups. Kyle made sure we were having a great buying experience and even repaired a chip that we found in the windshield after our purchase. You have to appreciate that kind of commitment to Customer Service. Marianne at the front desk is super sweet and friendly. Dave in finance has such great stories to tell and knows his stuff. I will take my business and get all of my service done there from
now on. Thank you for everything!

I had an amazing experience buying my new car here! The overall team is awesome, emphasis on team! From Kyle finding me various options of what I was looking for, Greg explaining the new vehicle on our cruise, Dave in finance who was both helpful and a huge Cubs fan, everyone was great! Thanks to them I was able to purchase the SUV of my dreams with no hassle. Already took a road trip with my dog in the new ride and it was perfect! Highly recommend Weck Auto Group aka WAG! Dog people get dog people.

Yesterday I went to buy my very first car. Just from experience when I went with my dad to buy his truck I was somewhat expecting the service to rush you and pressure you too buy a vehicle, whereas here it was the complete opposite. Working with Erik was a pleasure to work with, from helping you with any questions you had to having a genuine and funny conversation with him. Unfortunately I forgot the name of the man who helped me with the finance paperwork but he was also very helpful and great to talk too. Overall my experience there was better than I expected and I couldn’t have asked for better people to work with.

I ordered the ID.4 and it was delivered to this location. I was working with Erik and Josh and they were very helpful throughout the process. They made sure that all the boxes were checked and made the delivery very smooth and painless. I also appreciated good follow up and status updates on my order. Truly A++ service 👍🏻