Race Pace Cyclery

I have visited Race Pace a few times over the past several years and have always been treated well. My most recent experience was to upgrade my Giant bike from DuraAce to SRAM Force. Michael explained all of my options and what I needed to change in order to get this done. Once all of the parts arrived, he completed the conversion within a day. His pricing is fair and I believe I got a good value. I highly recommend his shop.

I was very happy with the service at Race Pace Cyclery. My bike wouldn’t shift gears and needed a tuneup. It was ready for pick up two days earlier than expected and my old bike is as good as new.

I had a great experience with this shop and recommend them highly.

In reading other reviews, it sounds like some reviewers felt that the staff was disinterested in helping them. I respectfully think they misinterpreted the situation. The owner of this shop is more introverted than most salespeople. He’s slower to speak and doesn’t exhibit the typical salesperson “friendliness.” However he is very knowledgeable about bikes and biking and demonstrated his respect for his customers to me.

I walked into Race Pace Cyclery knowing the type of riding I wanted to do but not the bike I wanted to buy. The owner asked a few insightful questions (slow to speak but quick to listen) and made his recommendation. He never tried to upsell me above my budget.

I wanted to shop around at other bike shops and educate myself online. Throughout my process, I visited the Race Pace Cyclery four times and called twice asking questions and making comparisons. I never felt like the owner didn’t have time for me. I ended up purchasing his original suggestion and after a month of riding (170+ miles) I love the bike and couldn’t be happier.

Don’t go into this shop expecting to be treated like a lifelong friend, but go in knowing you’ll get solid advice from a shop with integrity and committed to finding the best bike for their customer while respecting the customer’s wants, needs and limits.

This shop is close to my home, clean, well organized, and most importantly the people that run the shop are friendly and knowledgeable. I find the owner to be patient and kind. He doesn’t push repairs on me that I don’t need and at the same time he might advise me for what I might be needing it soon. They just want to get you out there riding and enjoying your bike. It’s not easy to find a car mechanic that you can trust or a bike mechanic that you can trust. I go all the way to Wauconda for my car mechanic. I just have to go to third lake for my bike mechanic. And when I can afford a new bike this is where I want to go. If you want fair prices for quality products and honest knowledgeable advice come here.

No pushy sales pitches for things I don’t need. Let me shop in peace but could answer any questions I had and made suggestions based on what I needed.

Worked with several shops in the past and the mechanical service here is by far the best. Diagnoses issues right away and my bikes never have repeat problems. I put a lot of hard miles on my bikes racing and Michael keeps them operating like new or better.