West Shore Pipe Line Co

My name is Jeffrey. My mother, Lou, has been a resident at Sunrise of Willowbrook since October of 2021. Stephanie was the representative who introduced me to the property. I visited several other properties prior to choosing Sunrise of Willowbrook and no other marketing personnel was as informative or as knowledgeable as Stephanie. The feeling of comfort is what made me choose Sunrise of Willowbrook for my mother.

At that time, my mother was in the earlier stages of dementia and resided in another independent living. That changed when she went from being ambulatory to wheelchair-bound and her cognitive state deteriorated drastically from staff negligence. After 6 weeks in rehab, I thought she could return to her apartment with care throughout the day however, within days, I found out that I was incorrect. I went into panic mode after my mother fell out of her bed at night. I knew then that I had to move her. The first person I thought to call was Stephanie and she returned my call as soon as she heard my frantic message. She let me know with whom I would need to speak. Even though it was not her responsibility, she gave me a great deal of information so that I could be prepared to move my mother to Sunrise of Willowbrook.

I believe that Stephanie’s compassion and understanding is because she has been through the long, sad journey of dementia with several other residents. I appreciate her sharing all of the stories with me but unfortunately, it’s the same story with a different person. I also appreciate that whenever I see Stephanie in the hallways, we are greeted by name, with a smile. It’s amazing how much the little things mean when you are going through life’s transitions.

My mother is now in memory care at the Sunrise of Willowbrook and doing very well with excellent care. I am at peace that she is safe and being cared for when I am not there.

I apologize for the length of this. However, I feel that, in this day of so much negativity, it is necessary to share positive experiences whenever possible, especially when good comes from bad.

I have been a Sunrise team member for almost 15 years! The care team and staff are truely one of a kind! I can honestly say each resident is treated like they are our own family!

I am so impressed with Sunrise of Willowbrook. Its like walking into a Hallmark movie set. So homey, very clean. Great care by the wonderful staff. My mom has the cutest apt.and she really enjoys the food. It was a very difficult move for her but she feels safe and comfortable.