Outdoor Interiors

Absolutely incredible Customer Service!! I purchased an Outdoor Interiors Eucalyptus Table online from Bed Bath & Beyond In March, 2020. One of the tabletop panels developed a split in the wood so initially I reached out to Bed Bath & Beyond to check on what could be done. Bed Bath & Beyond outsourced their Customer Service Department to China; I was on hold for about 30" and then was told that I could send the table back (there was substantial confusion as to where I was to send said table) and then....it seems that I would receive a replacement table 2-3 months from that point..the conversation was an exercise in frustration and a complete waste of time.
I then called Outdoor Interiors directly, selected Customer Service at the prompt and a live person here in the United States, Maureen, actually answered. I explained my issue and was told to email proof of purchase and a picture of the tabletop, which I did later that day. The next morning, I received an email response and was told that I would be receiving a replacement table via UPS at no cost to me. Outdoor Interiors, as represented by Maureen, is the epitome of professionalism. The table is extremely well made and I absolutely love it and I'm so grateful for this company's customer service.
I highly recommend Outdoor Interiors!! They sell a quality product and stand behind their workmanship.

I purchased 6 chairs model 46520.
The arm height was tall than listed on the sight and would not fit under the apron of my table.
When I contacted the company they were very accommodating. I asked if there was a way to make the leg
Shorter and they DID! They were in constant contact by email and was more than willing to help me.
So excited to have the chairs. They look great and are comfortable!

Thank you so much to owner Tim C of Outdoor Interiors. I received damaged merchandise, but due to the COVID issues, I was flat out unable to get any kind of assistance from the shipper; they were not taking calls, and my order was no longer in their system, leave me absolutely no recourse. I called Outdoor Interiors and from the start, got tremendous response and satisfaction. Tim did everything he could to make my experience positive, even when it wasn't Outdoor Interior's problem to solve. Thank you for restoring my faith in customer service!

If I could give this company more than five stars I would. I had a slight problem with my FURNITURE emailed this company and within two hours they emailed me back by the end of that day they had emailed me again and put in motion a way to solve the issue. My husband has been doing furniture repair for a furniture company for 12 years. He told me out of the many FURNITURE wholesalers that he deals with he has never had a furniture company take care of a problem so fast. I plan on buying more furniture and Because of their prompt customer service I will buy outdoor interiors furniture again. You have a customer for life !! ( THANK YOU OUTDOOR INTERIORS ) 👍

Compliments to Outdoor Interiors for exceeding my expectations as a customer. They sell quality furniture and back it with exceptional customer service. Last summer I bought an outdoor dining set and two matching eucalyptus lounge chairs. The lounge chairs were for my wife's birthday and she was excited to update the old set. Everything arrived on time, in perfect condition and assembled quickly. However she wasn't 100% satisfied with the lounge chairs and said they needed a cushion. The price and style was perfect so I wrote a quick review saying the chairs looked great but weren't very comfortable. Customer Support took action, contacted me to validate the review and see if they could help. After a short conversation we agreed to try cushions and keep the lounges. Outdoor Living even threw in a complimentary side table and hard wood cleaning/care kit to oil and protect my furniture. Glad we kept them because we absolutely love the set. A year later, they are still in great shape and provided comfortable relaxation.