KAY Jewelers

The heart on my ring broke off and I couldn't find it. It was no longer online. Rachel (she works at the DeKalb store)went above and beyond to find me my ring at another store. It might not be the most expensive piece of jewelry but it means a lot to me. Big shout out Rachel and the DeKalb store.

Professional, Friendly, Knowledgeable. We were able to trade in our old diamonds to pay toward new diamond purchases. {We bought Warranties for jewelry purchases back in the early 2000's, and what a great surprise because we were not sure if we had}. We are able to get necklaces fixed for no cost, rings reset, and Christmas shopping has officially begun! The new items are gorgeous! Thank you.

My fiancé bought my engagement and wedding ring here. I have had nothing but good experiences, even through the pandemic, with this store. The inspection and cleaning every 6 months makes me feel that my jewelry is well cared for. We have since purchased other pieces from here and will continue. The staff is super friendly and very knowledgeable. Highly recommend.

Desa and Hailey were able to make our last minute wedding into the most stress free experience ever! We were in and out of the store with our perfect rings in less than an hour. Thank you, again!

I had the most nightmare experience when I got engaged in December because I turned out to be allergic to my engagement ring. In complete panic and meltdown mode, I went into the Dekalb Kay Jewelers where I received the BEST service possible. Desa worked with me to find the best solution in switching metals for my ring. However, when I got the new ring, I was still reacting to the non-gold alloys that made up my 10K ring. Yet again, Desa was my saving grace and helped me get the most best deal possible for a custom platinum ring since, now, it was my only option due to my allergy. Throughout the whole process, Desa was extremely tentative while I was both in the store and at home waiting for my ring to arrive, which made me feel so at ease despite it being a tough situation. I cannot say enough great things about Desa and the Dekalb Kay Jewelers location. Because of them, I have a ring that I am not allergic to and am completely in love with! I will only do business with this jeweler and location in the future.